<p>Last updated: December 30, 2022</p><p>Dukaan Dost is Committed to protecting your privacy online. This Privacy Policy describes to you our practices regarding the personal information we collect from users on our app/website, located at www.dukaandost.com (the “Site”), and the services offered through the Site.&nbsp;</p><h2><strong>Types of Data Collected</strong></h2><h3><strong>Personal Data</strong></h3><p>While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally, identifiable information may include, but is not limited to:</p><p>Email address</p><p>First name and last name</p><p>Phone number</p><p>Address, State, Province, ZIP/Postal code, City</p><p>Usage Data</p><h3><strong>Usage Data</strong></h3><p>Usage Data has collected automatically when using the Service.</p><p>Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.</p><p>When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.</p><p>We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.</p><h2><strong>Information Collected while Using the Application</strong></h2><p>While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:</p><ul><li>Pictures and other information from your Device's camera and photo library</li></ul><p>We use this information to provide features of Our Service and to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.</p><p>You can enable or disable access to this information at any time, through Your Device settings.</p><h2><strong>Tracking Technologies and Cookies</strong></h2><p>We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:</p><ul><li><strong>Cookies or Browser Cookies.</strong> A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse cookies, our Service may use Cookies.</li><li><strong>Web Beacons.</strong> Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).</li></ul><p>Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.</p><p>We use both Session and Persistent Cookies for the purposes set out below:</p><h2><strong>Necessary / Essential Cookies</strong></h2><p>Type: Session Cookies</p><p>Administered by: Us</p><p>Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.</p><h2><strong>Cookies Policy / Notice Acceptance Cookies</strong></h2><p>Type: Persistent Cookies</p><p>Administered by: Us</p><p>Purpose: These Cookies identify if users have accepted the use of cookies on the Website.</p><h2><strong>Functionality Cookies</strong></h2><p>Type: Persistent Cookies</p><p>Administered by: Us</p><p>Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.</p><p>For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.</p><h2><strong>Use of Your Personal Data</strong></h2><p>The Company may use Personal Data for the following purposes:</p><p><strong>To provide and maintain our Service</strong>, including monitoring the usage of our Service.</p><p><strong>To manage Your Account:</strong> to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.</p><p><strong>For the performance of a contract:</strong> the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.</p><p><strong>To contact You:</strong> To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.</p><p><strong>To provide You</strong> with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.</p><p><strong>To manage Your requests:</strong> To attend to and manage Your requests to Us.</p><p><strong>For business transfers:</strong> We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or another sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.</p><p><strong>For other purposes</strong>: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.</p><p>We may share Your personal information in the following situations:</p><ul><li><strong>With Service Providers:</strong> We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.</li><li><strong>For business transfers:</strong> We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.</li><li><strong>With Affiliates:</strong> We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.</li><li><strong>With business partners:</strong> We may share Your information with Our business partners to offer You certain products, services, or promotions.</li><li><strong>With other users:</strong> when You share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.</li><li><strong>With Your consent</strong>: We may disclose Your personal information for any other purpose with Your consent.</li></ul><h2><strong>Retention of Your Personal Data</strong></h2><p>The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.</p><p>The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.</p><h2><strong>Transfer of Your Personal Data</strong></h2><p>Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.</p><p>Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.</p><p>The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.</p><h2><strong>Delete Your Personal Data</strong></h2><p>You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.</p><p>Our Service may give You the ability to delete certain information about You from within the Service.</p><p>You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.</p><p>Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.</p><h2><strong>Disclosure of Your Personal Data</strong></h2><h3><strong>Business Transactions</strong></h3><p>If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.</p><h3><strong>Law enforcement</strong></h3><p>Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).</p><h3><strong>Other legal requirements</strong></h3><p>The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:</p><ul><li>Comply with a legal obligation</li><li>Protect and defend the rights or property of the Company</li><li>Prevent or investigate possible wrongdoing in connection with the Service</li><li>Protect the personal safety of Users of the Service or the public</li><li>Protect against legal liability</li></ul><h2><strong>Security of Your Personal Data</strong></h2><p>The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.</p><h2><strong>Children's Privacy</strong></h2><p>Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.</p><p>If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.</p><h2><strong>Links to Other Websites</strong></h2><p>Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.</p><p>We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.</p><h2><strong>Changes to this Privacy Policy</strong></h2><p>We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.</p><p>We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.</p><p>You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.</p><h2><strong>Contact Us</strong></h2><p>If you have any questions about this Privacy Policy, You can contact us:</p><ul><li>By email: <a href="mailto:info@dukaandost.com">info@dukaandost.com</a></li></ul>

Privacy Policy

<h4><strong>Last updated: April 27, 2023</strong></h4><h2><strong>RETURN &amp; REFUND SHIPMENTS POLICY</strong></h2><h3><strong>1. ABOUT DUKAAN DOST :</strong></h3><p>Dukaan Dost is a trade name that is owned and operated by Akrnine Technology Private Limited, a company registered under the Companies Act, 2013, having registered office at 10, Floor 4th, Plot – 215, Moga Niwas, Dr. Babasaheb Jaykar Marg, Thakurdwar, Kalbadevi, Mumbai City MH-400002 as part of its objective created a platform (Mobile application/websites) known as “Dukaan Dost/ https://dukaandost.com/” that facilities “Buyers” to trade with various Buyers And Sellers. (Hereinafter referred to as “Buyer” or “you” or “your”) and Dukaan Dost platform (https://dukaandost.com/) manages their trades with very fewer effort and also allows Buyers to pay and collect money via their multiple gateway options.<br>&nbsp;</p><h3><strong>2. Return/refund/cancellation request :</strong></h3><ul><li>Prior to dispatch of the goods from Dukaan Dost Warehouse, the Buyers can cancel the full order or partial order.&nbsp;</li><li>The Buyer will receive a tracking identity number, which will enable the Buyer to track the status of delivery of the purchased Products, after successfully placing an order on the Platforms and after Dukaan Dost has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy). This tracking identity number is a unique number. In case the Buyer wishes to cancel the order placed after the goods have been dispatched, then the Buyer can raise request on our platform.<br>&nbsp;</li><li>The Buyer may also request the return of an order under the following circumstances within seven (7) days from the date of the goods delivered:<br><br><ul><li>If Products are defective or damaged.&nbsp;</li><li>The goods were not received in accordance with the descriptions listed on Dukaan Dost's listing page.</li><li>Quality of the product is not up to mark.&nbsp;</li><li>Goods are in a deteriorative condition.&nbsp;</li><li>Items that were not delivered in accordance with the portal's stated deadline, excluding any delays brought on by unforeseen disasters.<br>&nbsp;</li></ul></li><li>Once the order is cancelled the refund will be processed in next 3 working days from the date of cancellation after adjusting the logistics cost if any.&nbsp;</li></ul><h3><strong>3. Approval of the Return/Cancellation Request :</strong></h3><ul><li><strong>If good not delivered</strong>&nbsp;<ul><li>In case the goods are not dispatched the request shall be accepted and the refund will processed within 3 working days.&nbsp;</li><li>In case the goods are dispatched but not delivered the request shall be accepted and the refund will processed after deducting the logistics charges as applicable.&nbsp;</li></ul></li><li><strong>If goods are delivered</strong><br><ul><li>If the buyer requests a return, our team will pick up the package from the buyer (Reverse shipment). Our executive will inspect the goods for quality and quantity at the time of pick-up, and they may be photographed as well.&nbsp;</li><li>Our representative will make maximum (3) three attempts to pick up the items from the buyer's location. In case the Buyer fails to handover the goods to our representative despite of the attempts made then the return/cancellation will not be accepted.&nbsp;</li><li>The return/ cancellation/ refund of goods shall not be entertained in the following conditions:&nbsp;<ul><li>If found that the product has been washed</li><li>If the price tags have been removed</li><li>If the original packing material has been removed</li><li>If the product has been used</li><li>If product has been replace by any other/ duplicate products&nbsp;</li></ul></li></ul></li></ul><h3><strong>4. Refund :</strong></h3><p>In the event Dukaan Dost accepts the refund request without any objections, the money shall be transferred in the Buyer’s bank account within reasonable period of time.&nbsp;</p><h3><strong>5. Others :</strong></h3><ul><li>The reverse-logistics partners of DUKAAN DOST permit the return of acquired goods and will get in touch with the User to arrange for the collection of the purchased Products and delivery of it to DUKAAN DOST when the User submits a request for the return of a Product on the Platforms and the request is officially recognised by DUKAAN DOST. Although though DUKAAN DOST has made fair efforts to ensure delivery and pick-ups throughout numerous places in India.&nbsp;<br>&nbsp;</li><li>When DUKAAN DOST is unable to arrange for a pick-up of the purchased Product from the User for return, the User must send the Product themselves to DUKAAN DOST's shipping warehouse, whose address will be provided to the User when the User submits the request for return. The User shall be required to scan the courier/postal receipt upon self-shipping the Product to DUKAAN DOST's warehouse and submit it to <a href="mailto:customercare@DukaanDost.com">customercare@DukaanDost.com</a> for DUKAAN DOST's records. The foregoing return of the Products by self-shipping is contingent upon the Products' passing a quality inspection at DUKAAN DOST's returns desk/warehouse.</li></ul><h3><strong>6. Grievance Redressal :</strong></h3><p>You can contact the DUKAAN DOST grievance officer at <a href="mailto:grievance.officer@Dukaandost.com">grievance.officer@Dukaandost.com</a><strong> </strong>if you have any complaints regarding the cancellation, return, and refund policy.</p>

Return  & Refund  Shipments Policy

<h4><strong>Last updated: April 27, 2023</strong></h4><h2>PRODUCT LISTING POLICY</h2><p>1.<strong> </strong>You are not permitted to upload any content or sell any item that is restricted or prohibited by a federal law, a state law, or a local legislation in India when using the Dukaan Dost Platform.</p><p>2.<strong> </strong>Unless expressly approved in writing by Dukaan Dost, posting any content or listing any item below is strictly banned. This includes both listing and posting. BUT, THE PURPOSE OF THIS LIST IS NOT TO BE COMPREHENSIVE; INSTEAD, IT IS MEANT TO BE INDICATIVE.</p><p>3. Dukaan Dost has made the decision to also prohibit the posting of items that may not be restricted or prohibited by law but are nonetheless controversial. These items include, but are not limited to:&nbsp;</p><ul><li>Items that encourage illegal activities (such as tools for picking locks or synthetic urine for the purpose of cheating on drug tests);&nbsp;</li><li>Items that violate Dukaan Dost's terms of service; Items that violate Dukaan Dost's terms of service</li><li>Things that are offensive on the basis of race, religion, or ethnicity, as well as those that incite bigotry, violence, or religious or racial intolerance;</li><li>contests, lotteries, raffles, and other forms of giveaways;&nbsp;</li><li>securities such as stocks, bonds, and investment interests, together with other types of securities;&nbsp;</li><li>materials that are of a pornographic nature or those that are sexual in nature;</li><li>Things that do not give a tangible product or service, such as digital currency and adverts, but instead have the primary intention of gathering information about their users.</li></ul><p>4.<strong> </strong>Dukaan Dost maintains the authority to institute further prohibitions and restrictions at its own discretion.</p><p><strong>5. EXPLOSIVE, HAZARDOUS CHEMICALS AND FIREARMS</strong></p><ul><li>The display of explosives as well as the apparatus associated to their ignition and detonation.</li><li>Substances that emit radioactive radiation, as well as chemicals that are toxic and poisonous.</li><li>The publishing, selling for sale, or offering for purchase of materials that are potentially hazardous or dangerous.</li><li>Substances that are prohibited from being included include those that deplete the ozone layer.</li><li>The listing of fireworks, firecrackers, and other things related with them is prohibited. An exception may be granted in the event that the User possesses the appropriate licencing to engage in the sale of these products.</li><li>Any service, instruction, procedure, or aid that is used to produce biological, chemical, or nuclear weapons, or any other weapons of mass destruction (WMD), or agents known to be associated with them.</li><li>The advertising, sale, or purchase of any arms, military munitions, weapons (including explosive weapons), and/or any related parts and components is prohibited. This includes posting such items online or offering them for sale or purchase (whether integral or otherwise).</li><li>Posting, offering for sale, or making an offer to purchase weapons that have the potential to render people incapacitated or cause significant bodily injury is illegal (e.g. stun guns, batons, crossbows).</li><li>Listing of the vast majority of knives and other cutting implements is authorised; however, the listing of switchblade knives, gravity knives, knuckledusters (whether or not they have blades), bladed portable devices, and disguised knives is not permitted.</li><li>Dukaan Dost has complete discretion over which objects are acceptable, and it is possible for it to remove a listing if it considers the item in question to be a weapon.</li></ul><p><strong>6. Government, Law Enforcement And Military Issued Items</strong></p><p>The following things are not allowed to be included on the list:</p><ul><li>Items of clothing or identification that present themselves as being official government uniforms or look to be uniforms in appearance.</li><li>Badges or other pieces of equipment for use in law enforcement that have been issued by any public authority, including badges issued by the government of any country, are considered valid.</li><li>In addition to military decorations, medals, and awards, this category also includes things with designs that are significantly comparable.</li><li>The attire worn by police officers, the badges worn by police, and the vehicles used by police</li><li>On the condition that they adhere to the following standards, the Dukaan Dost will accept listings for certain things associated with the police:</li><li>Items that are permitted to be sold as souvenirs generally but do not resemble badges, as well as paperweights that do not contain badges.</li><li>Badges that are patently false and not authorised in any way.</li><li>Historical badges that do not resemble badges now used by law enforcement agencies, so long as the item description makes it abundantly obvious that the badge in question is a historical relic.</li><li>materials that are official, internal, confidential, or otherwise unavailable to the public.</li><li>A listing of the various products related with the police department</li></ul><p><strong>&nbsp;7.</strong> <strong>Adult And Obscene Materials</strong></p><ul><li>The distribution of pornographic material, either online or offline.</li><li>Items that show or indicate bestiality, rape sex, incest, or sex with graphic violence or degradation are absolutely prohibited, as are any things that represent or suggest sex with children. Also prohibited are items that depict or suggest sex with graphic violence or degradation.</li></ul><p><strong>8. Circumvention Devices And&nbsp;Other&nbsp;Equipment&nbsp;Used For Illicit Purposes</strong></p><ul><li>Descramblers and other things that can be used to get unauthorised access to television content (such as satellite and cable TV), internet access, telephone service, data, or any other protected, limited, or premium services are referred to as "illegal access tools."</li><li>devices that are purposefully designed to prevent, jam, or interfere with approved radio communications, such as those used for cellular and personal communication services, police radar, global positioning systems (GPS), and wireless networking services (Wi-Fi).</li><li>The advertising or sale of spy equipment and devices that are utilised for the eavesdropping on wire, oral, and electronic communications.</li><li>Card readers and "skimmers" used in banks.</li><li>In addition to the items listed above, you are not allowed to use any kind of equipment that is not approved to circumvent the rules.</li></ul><p><strong>9. Illegal Services</strong></p><ul><li>Listings that promise to offer government services and other products relating to such services<strong>.</strong></li><li>The listing or sale of invoices or receipts, in any form they may take (including blank, pre-filled, or value added invoices or receipts).</li><li>Listings that exist only for the purpose of soliciting financial support or user information are not permitted on Dukaan Dost.</li></ul><p><strong>10. Collections, Artefacts&nbsp;And&nbsp;Precious Metals</strong></p><ul><li>Currency, coins, banknotes, stocks, bonds, money orders, credit and debit cards, investment interest, currency in digital or any other intangible form (such as crypto-currency), and the equipment and materials needed to make such goods are all completely prohibited for sale and purchase in Dukaan Dost.</li><li>Fakes of the items that have been named, as well as counterfeits of currency and stamps.</li><li>Collectible objects that are copies of coins or replicas of coins are required to be conspicuously marked with the word "COPY," "REPRODUCTION," or "REPLICA," and they must also conform with any applicable municipal legislation.</li><li>Rough diamonds and so-called "conflict minerals" that are mined in nations that do not comply with international standards.</li><li>According to the laws of India, artefacts, cultural relics, historical burial markers, and other items of a similar nature are all protected.</li></ul><p><strong>11. Human Parts, Human Remains&nbsp;And&nbsp;Protected Flora And Fauna</strong></p><ul><li>A rundown of the various human body components and skeletal remnants.</li><li>The listing or sale of any animal that is protected by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) or any other local law or regulation. This includes the sale of any animal parts such as pelts, skins, internal organs, teeth, claws, shells, bones, tusks, ivory, and other parts.</li></ul><p><strong>12.</strong> <strong>Offensive Material And Information Detrimental To National Security</strong></p><ul><li>any publishing or other kind of media that discloses state secrets or information that is harmful to either the nation's security or the public order.</li><li>Any information that advocates for or supports the violation of national sovereignty, the activities of terrorist organisations, or discrimination on the basis of race, gender, or religion is prohibited.</li><li>inflammatory posts that target a specific culture or group of people.</li><li>Documents that espouse, promote, or in some other way lend support to fascism, Nazism, and other such extremist ideas.</li></ul><p><strong>13.</strong> <strong>Tobacco Products&nbsp;</strong></p><p>It is banned to post any tobacco products, including but not limited to cigars, cigarettes, tobacco for smoking cigarettes, pipe tobacco, hookah tobacco, chewing tobacco, and tobacco leaf.</p>

Product Listing Policy

<h4><strong>Last updated: April 27, 2023</strong></h4><h2><strong>ANTI-COUNTERFEITING POLICY</strong></h2><p>Arknine Technologies Private Limited (hereinafter referred to as "We," "Dukaan Dost," or "the Platform") strives hard to ensure that their Sellers have a trustworthy experience on their platform. Thus prohibits the listing of any fake goods or unoriginal, including those that have been forcibly copied, recreated, or made on the platform.&nbsp;</p><p>"Counterfeit product" refers to any false, replica, unlawfully created item that has been replicated to pass as the genuine article, bootlegged, or otherwise may infringe against the intellectual property rights of a third party.</p><p>Dukaan Dost maintains the right to remove, suspend, or restrict listings that might include fake goods and/or that might be in violation of the Platform's terms of use and product listing policy. Only after having their trade status for the brands they want to list on the platform has been verified will any Seller on the platform be permitted to upload any material or listing(s).</p><p>Depending on the situation, the seller (or sellers) may be required to show proof of the authenticity of the goods listed in their listing(s) as well as a notarized declaration stating that the goods included in their listing(s) are genuine and authentic. If the aforementioned proof is not provided within 72 hours, the seller's listing may be suspended or terminated (s).</p><p>If the seller's listing(s) are discovered to contain counterfeit goods, We reserve the right to take any necessary action, including but not limited to suspending or terminating the seller's account, removing any and all of the seller's product listings, withholding or forfeiting seller payments, and other measures that may be deemed necessary. This shall be done without admitting any liability and without impairing the Platform's explicitly reserved rights, remedies, or defences. In addition, third party right holders may separately bring civil and criminal actions against the Sellers who list such counterfeit goods.</p><p>The Terms of Use, Product Listing Policy, IP Infringement Policy, and any other rules or policies pertaining to the Platform that we may publish from time to time should all be read in conjunction with this Anti-Counterfeiting Policy.</p>

Anti-Counterfeiting Policy

<h4><strong>Last updated: April 27, 2023</strong></h4><h3><strong>Notice and Process for Filing Claims Regarding Infringements of Rights</strong></h3><p>We respect intellectual property rights of third parties. If you believe that your legal rights are being violated/infringed in any way, please let us know by filling the notice form that is attached to this policy.&nbsp;</p><p>Upon the receipt of a Notice Form, we may take necessary actions, such as remove the information or inform the users about the content that is infringing, without making any admissions as to liability and without prejudice to any rights, remedies, or defences, all of which are expressly reserved. In addition, by submitting a Notice Form, you allow Dukaan Dost the right to use, reproduce, edit, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. You also waive any moral rights associated with such usage. This involves sending copies of the Notice Form to the parties that were engaged in the provision of the content that was claimed to be infringing. You acknowledge and agree that you will hold Dukaan Dost harmless from any claims that may be brought against Dukaan Dost by a third party as a result of or in connection with the filing of a Notification Form.</p><p><strong>Third Party User Listings :&nbsp;</strong></p><p>&nbsp;Third Party User listings are merely hosted on Dukaan Dost and are posted exclusively by the Third Party Users.&nbsp;</p><p>These Third Party Users can be contacted through their "User Information" page, which can be accessed from any of their listings.</p><p><strong>Warning :&nbsp;</strong></p><p>providing Dukaan Dost with any information that is untrue, deceptive, or inaccurate on the Notice Form could result in legal and/or criminal liability on your part. Critical Caution In the event that you have any questions, you ought to consult with a legal professional.</p><p><strong>Disclosure Form :&nbsp;</strong></p><p>You are welcome to fill out and send in the Notice Form if you feel that your rights are being infringed upon by any information that is displayed on the Dukaan Dost (below).&nbsp;</p><p>This form needs to be signed in order to be submitted to the Grievance Officer in PDF format via email:</p><p>e-mail: infringement@dukaandost.com</p><p>Subject Line : Notice of infringement&nbsp;</p><p>(You can send us a signed PDF document with the subject line "Notice of Infringement," and we will accept it.)</p><p>The notice form should be filed in the following format as given below:</p><p><strong>Notice form :&nbsp;</strong></p><p>I, ________ [INSERT FULL NAME AND TITLE], of [COMPANY NAME, IF APPLICABLE] state as under:</p><p><br>Your Contact information&nbsp;</p><p>(a) Your and/or your company's name, address, mobile number, and email ID;&nbsp;</p><p>(b) The email address and/or name that we will provide to Third Party Sellers (if relevant) so that they may contact you to resolve any issues regarding your notification to us.&nbsp;</p><p>(c) If you do not provide a separate email, you give us permission to use the contact information that you gave us while registering at Dukaan Dost.</p><p><strong>Details of the listing as well as the alleged infringement of the right :</strong></p><p>The detailed information that you claim is infringing your rights can be found on the Dukaan Dost Platform and its listing's URL&nbsp;</p><p>Provide the name of the user who has infringed</p><p>A statement of the intellectual property right or rights that you have and contend have been violated by the defendant(s).&nbsp;</p><p>Provide us the copy of your patent registration certificate, copyright registration certificate, and trademark certificate. [Please also provide some explanation as to how you came at the conclusion that the intellectual property rights of a third party have been violated.]</p><p>Include the following disclaimer: "I believe that the portion of the listing(s) described above violate(s) the intellectual property rights owned by the intellectual property owner or its agent, nor is such use otherwise permissible under law." This disclaimer should be included with the listing. [We kindly ask that you send a copy of the permission Certificate issued in the applicant's favour.]</p><p>Add the following line in your notification: " I am the intellectual property owner or authorised by the owner to act on behalf of the intellectual property owner for the rights stated herein above and state that the information are true and correct to best of my knowledge”.&nbsp;</p><p>Please sign the attached Notice Form.</p>

IP Infringement Policy

<h4><strong>Last updated: April 27, 2023</strong></h4><h2><strong>UNDELIVERED SHIPMENT POLICY</strong></h2><p>This Policy&nbsp;is applicable to Undelivered Shipments to Buyers. If the terms used in this Policy are not defined explicitly the same shall have the meaning as may be defined in the&nbsp;Terms of Use, as amended from time to time</p><h3><strong>I. Delivery of Shipment to Buyer :</strong></h3><p>1. &nbsp;In an effort to fulfil the Buyer's request for delivery of the Shipment, Arknine Technologies Private Limited or our third party logistics partner will make up to three (3) delivery attempts. But, in the event that any one of the following circumstances arises, we shall make no more than three (3) attempts to deliver the Shipment to the address that you have provided to us:</p><ul><li>The recipient of the shipment does not accept it on the first, second, or third attempt to deliver it to them.</li><li>the address of the recipient cannot be located after two (2) attempts have been made to deliver the shipment;&nbsp;<br>or</li><li>the Buyer requests that Dukaan Dost hold off on delivering the Shipment for longer than seven (7) days.</li></ul><p>2. If we receive a request from the Buyer to hold the Shipment for onward delivery to the Consignee, we are only able to do so for a maximum period of seven (7) days from the date of the first attempt to deliver the Shipment, and this is subject to the availability of space in our hub. In the event that we receive such a request, we are only able to do so for a maximum period of seven (7) days from the date of the first attempt to deliver the Shipment. In the event that the Buyer makes a request for us to keep the Shipment in our possession so that it might be delivered to the Consignee at a later time, we will only be able to do so for a maximum of Any request that is made to us to store the Shipment for delivery at a later date will be handled in line with our sole and absolute discretion, and we reserve the right to accept or refuse any such request. In the event that we refuse a customer's request to keep a Shipment in our possession, we will, in accordance with this Policy, treat the Shipment in question as though it had not been delivered and treat it accordingly.</p><p>3. Despite the fact that we make all possible efforts to deliver the Shipment to the Buyer, there are times when we are unable to do so for a variety of reasons, some of which include, but are not limited to, the following: the Buyer's address is incorrect or incomplete.</p><ul><li>The Consignee refuses to take delivery of the Shipment;</li><li>Either the consignor is unable to be reached during the time of delivery or the consignor requests extra delivery attempts;</li><li>one of a variety of additional scenarios that are outside of our sphere of influence and cannot be controlled by us.</li></ul><p>4. We retain the right to impose a "Cancellation Penalty Fee" in the event that the shipment or product in question is listed as an Undelivered Shipment as a result of the Buyer's refusal to accept the shipment or product in question. The application of this fee is possible in any of the scenarios that were outlined in the previous section.</p><p>5. We will not make any attempts to deliver the shipment to the buyer in certain exceptional circumstances, such as when we have been given an incorrect delivery address or when the delivery location is in a non-serviceable zone. This indicates that we are unable to deliver the shipment due to unforeseen circumstances or the unavailability of service. In these cases, the shipment will be regarded as an undelivered shipment for the purposes of this policy.</p><h3><strong>II. Return of an undeliverable package to the seller :</strong></h3><ol><li>We shall provide the Undelivered Shipment back to the Seller in its current condition without making any changes.</li><li>In the event of any delay in delivery of a "QC pass" Undelivered Shipment to the Seller due to any force majeure event or reasons beyond our reasonable control, the timelines mentioned here shall stand extended and we will endeavour to update and send communications to the Seller along with the updated timelines for delivery of the Undelivered Shipment. In the event of any delay in delivery of a "QC pass" Undelivered Shipment to the Seller due to any force majeure event or reasons beyond our reasonable control</li><li>The Seller (or its representative) will be required to sign and affix a seal of the Seller's company/LLP/firm, depending on the circumstances, on the proof of delivery while accepting the delivery of an undelivered shipment. This must be done before the Undelivered Shipment is considered accepted ("POD").</li><li>When you are getting the Undelivered Shipment, please bear the following in mind, as it pertains to the process:<ul><li>We do not offer open box shipping to any customer whatsoever;&nbsp;</li><li>The vendor will not hold up our sales representative in the field for any reason at all;</li><li>The Seller will make a clear note on the Proof of Delivery (POD) of any tampering, pilferage, or damage to the Shipment at the time of receiving the Undelivered Shipment from us and will immediately report concerns on the Platform within the timescales that are indicated in this Policy;</li><li>Our representative will only wait a maximum of ten minutes at the Seller's location; and</li><li>Our executive may ask the Seller to open the Shipment in order to authenticate the Seller's allegation that the undelivered Shipment is tampered with or damaged if the Seller notes on the POD that the undelivered Shipment is damaged or tampered with.</li></ul></li><li>The Sellers must accept the delivery of RTO since it is a contractual obligation. However, if the Seller does not accept delivery of the Undelivered Shipment or if the Seller's shop is closed, we will make a maximum of three (3) additional attempts to deliver the Undelivered Shipment to the Seller within seven (7) days from the date of the first attempt. These additional attempts must be made before the Undelivered Shipment is considered lost. Our team will get in touch with the Seller in order to make delivery arrangements for the Undelivered Shipment. Please be aware that we will retain any undelivered shipments at the hub for a total period of ten days, and we will make no more than three (3) attempts to deliver any undelivered shipments. If we are unable to deliver any undelivered shipments, we will return them to the sender.</li><li>If the undelivered shipment is given the label "QC Fail" as a result of the quality control check, we are obligated to compensate the seller for the full amount of the shipment's value (as declared). The Seller acknowledges and agrees that in the event described above, we will either return any undelivered shipments to the Seller or we will reserve the right to proceed with the liquidation of any undelivered shipments that have been deemed to have failed quality control in the manner described in the following paragraph (III) of this agreement.</li></ol><h3><strong>III. Refusal to accept Undelivered Shipment by the Seller* :</strong></h3><ol><li>If after the three (3) efforts to deliver the Undelivered Shipment to the Seller, as described above, the Seller refuses to take receipt of the Undelivered Shipment or we are unable to deliver the Undelivered Shipment, the Seller agrees and recognises that we shall be allowed to relocate the Undelivered Shipment to our liquidation hub and liquidate or dispose off such Undelivered Shipment, in any manner as we may deem proper in our sole We are not responsible discretion.&nbsp;</li><li>for either the repayment of the invoice amount for the aforementioned Shipment or the payment to the Seller of any money received from the liquidation of such Shipment. The Seller agrees that they have no right to receive any money or amount that we may receive from the liquidation of such Undelivered Shipment, and that we shall not entertain any claims brought by the Seller with respect to such Undelivered Shipment. Furthermore, we shall not entertain any claims brought by the Seller with respect to such Undelivered Shipment<strong>.</strong></li></ol><h3><strong>IV. Process of Claims by the Seller* :</strong></h3><ul><li>If the Seller discovers that the Undelivered Shipment has been damaged, tampered with, or is otherwise not in good condition, the Seller may note such details on the POD and may raise grievances or concerns with respect to the Undelivered Shipment within forty-eight (48) hours of receiving delivery of the Undelivered Shipment; if the Seller does not do either of these things, the Undelivered Shipment will be considered accepted by the Seller without any damage or fault. 2. After the aforesaid window of time has passed, we will not take into consideration the Seller's complaints or concerns in any circumstance.</li><li>Any proof of delivery that does not include the signature of the Seller or a representative of the Seller as well as the official seal of the business, LLP, or firm will not be taken into consideration while the claims that were made are investigated and validated.</li><li>Please be aware that if it is discovered that the Seller writes on the POD for every Undelivered Shipment received by the Seller to be "damage/doubtful/tampered," regardless of whether such Shipment is damaged, tampered with, or has a label 'QC pass' or 'QC fail,' then we will consider such concern raised by the Seller to be invalid, and all such claims will be rejected. Please keep this in mind if it is discovered that the Seller writes on Our decision in this matter will be final, and the Seller will be required to abide by its terms.</li><li>In addition, the Seller has the right to file a complaint or voice a concern regarding the shipment of non-food products if the status of the shipment is "in transit" for a period of twenty-one (21) days beginning on the date the shipment was sent out.</li><li>The Seller is responsible for bringing any concerns or complaints regarding the Undelivered Shipment to our customer care team in a timely manner. The Seller may get in touch with our customer support staff by using the chat feature found in the support area of the Dukaan Dost app, calling our customer service hotline, or sending an email to info@dukaandost.com. Following the escalation of the problem, we are going to make every effort to remedy it within a week's time.</li><li>Immediately following the receipt of the complaint or dispute on the Platform, our returns dispute team will get in touch with the Seller in order to resolve the concerns or disputes in accordance with our internal policies, which may be amended from time to time and communicated to the Seller in such a manner as to be consistent with the concerns or disputes. Please take note that we will only entertain claims for such Shipments if the packaging complies with our criteria.</li><li>The Seller agrees to cooperate with us while we investigate the claim that was raised by the Seller and to provide us with any necessary documents or information that we may require to investigate into the issue or concern that was raised by the Seller within forty-eight (48) hours of us requesting such a document or information. 5. The Buyer agrees to cooperate with us while we investigate the claim that was raised by the Buyer. 6. The Buyer agrees to provide us with any necessary documents or information that we In addition, the Seller acknowledges and accepts that our judgement regarding the investigation will be final and will bind both parties.</li><li>We may demand certain papers or information from the Seller's end in support of the claim, either at the time of raising a claim or after the claim has been submitted. This could occur either when the claim is initially raised or after the claim has been submitted. In support of the claim, these papers and proof may include, but are not limited to the following:<ul><li>A regular video clip of unpacking the Undelivered Shipment that identifies the problems with the package. The video must record all sides of the package, the return ID, the AWB number, the shipping label, the quantity of the returned product, any defects to the Product, the IMEI number (in the case of smartphones), and any tampering with the outer box, among other things. Also, we might ask for the security camera footage of the unboxing video;</li><li>A copy of the invoice that the Seller presented to the Buyer;</li><li>Pictures showing the faulty or incorrect goods that was shipped to you. It is necessary to supply photographs that capture the product from all of its angles</li><li>If requested, a video of the packaging process, consisting of CCTV footage, of the Order while it was being prepared to be sent to the Buyer.</li><li>The following must be provided for mobile phones and smartphones:&nbsp;<ul><li>an image of the packet id that was printed on the flyer that was received;&nbsp;</li><li>the IMEI number of the smartphone that was either missing, damaged, or the incorrect model;&nbsp;</li><li>and a copy of the GST invoice that was issued for the Products that were sold to the Buyer.</li></ul></li></ul></li><li>Once we have received the claim from the Seller and any appropriate paperwork in support of the claim, we will conduct an investigation internally and make every effort to resolve the dispute within five (5) days of the date we received the dispute. In the event that the claim is validated, we shall start the process of initiating a refund for the invoice value of the undelivered shipment within three (three) business days after the approval of the claim. We reserve the right to impose a fee ("Claim Processing Fee") for remitting the amount of reimbursement to the Seller while simultaneously remitting the funds to the Seller in regard to the claims that have been accepted in this document. The amount of the refund that is to be sent to the Seller will have the Claim Processing Fee taken from it before it is sent. You are entitled to receive regular updates regarding the amount of the Claim Processing Fee, which will be communicated to you either by displaying it on the Platform or through any other means that we may deem appropriate at any given moment. In the event that the Seller has received the incorrect goods or a product that is damaged, the Seller may contact our customer service and we will arrange for a pick-up of the Shipment within ten (10) days of the delivery of an Undelivered Shipment. If the Seller does not supply us with the Shipment within the allotted time, the claim will be considered to have been resolved, and we will not consider any other claims against such RTO at that point.</li><li>We reserve the right to reject the disagreement that was brought up by the Seller in the event that we, in our judgement, become suspicious or become aware of any misuse of this Policy or the Platform by the Seller, or in the event that the Seller is identified as a "Flagged Seller." In the context of this Policy, a Flagged Seller is defined as one who includes the following:<ul><li>any Seller who makes inappropriate use of the Platform in any way, shape, or form;</li><li>any Seller who files a lot of disputes, especially if such disputes turn out to be frivolous or questionable; and/or</li><li>any Seller who has been discovered to be in non-compliance with the Terms and any other return policies that may be disclosed to the Seller at various points in time.</li></ul></li></ul><h3><strong>V. Additional Provisions :</strong></h3><ul><li>The hub or the security team will do random audits at the premises of the Seller to check on the Seller's compliance with the Terms. If it is discovered that the Seller has violated any of our policies or any other form of rule, we reserve the right to deny any future claims made by the Seller and to recoup any sum that was already paid out as a refund.</li><li>Random QC There is a possibility that the Shipments will be inspected while they are in transit.</li><li>We reserve the right to make changes to this Policy at any time; however, any such modifications will be published on the Platform and will take effect immediately upon the changes being reflected on the Platform. The Seller acknowledges and accepts the significance of periodically checking the Policy as it is updated on the Platform from time to time, and they agree to be bound by any changes or amendments that may be made to it in the future.</li></ul><p>Sellers who use our Basic Warehousing Services (with the exception of the service that relates to special access to fulfil Orders from own source) are exempt from the provisions of Sections II to IV of this Policy, which state that these provisions do not apply to those sellers. Sellers who make use of Standard Warehousing Services (with the exception of the service relating to special access to fulfil Orders from own source) should refer to the Seller Terms in order to learn more about the delivery of undelivered shipments to them, as well as claims or disputes with regard to such undelivered shipments.</p>

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